The Birkin’s & Kelly’s House FAQ
Q. Does The Birkin’s & Kelly’s House have any connection with the Hermès brand?
A: No, The Birkin’s & Kelly’s House doesn’t have any connection with the Hermès brand, we are an independent online store.
Q. Are all products brand new in a box?
A: The great majority of our products are brand new in a box, with a small percentage of them being never-worn in their box, or pre-loved in pristine condition.
Q. Do all Hermès bags sold at The Birkin’s & Kelly’s House come with a box?
A: All of the bags sold at our online store include their original packaging. The box, dust bag and other components guarantee that the product is authentic and in the expected condition.
Q. Are all products authentic?
A: All the products sold at The Birkin’s & Kelly’s House are authentic. We provide an authenticity guarantee with every purchase you make at our online store.
Q. Which authenticity documents do you provide at The Birkin’s & Kelly’s House?
A: We always provide the official Hermès invoice issued by the store, we may also include the payment voucher for the transaction. If it is needed, we are open to show you the bank statement that proves the purchase of the handbag at an official store, and that it matches the data of the invoice and voucher.
Q. Do you ship worldwide?
A: Yes, we have worldwide shipping!
Q. Is my payment data safe when paying at The Birkin’s & Kelly’s House online store?
A: Yes, your data remains completely confidential and your payment is processed with all the needed safety measures.
Q. Does the price include shipping taxes?
A:
Q. Is there a return policy at The Birkin’s & Kelly’s House?
A: